General Student Grievance Procedures
In the event a student feels they are being treated unfairly by the College or a member of the faculty, staff or administration, the student should follow this procedure to resolve the issue.
Note: If the complaint is related to a grade in a course, please refer to the Course Concern Procedure in the College Catalog.
The student should first attempt to address concerns directly with individual or office concerned.
If the student is unable to follow the procedure or is not satisfied with the response, the student should complete the Student Complaint Form. The complaint form will be directed to the ACPHS office or department that can best address the issue and the student can expect initial contact within one business week.
Please note if the student is currently enrolled, all communication will be directed to their ACPHS email. Complaints must be filed by a current or prospective student, not by a family member or proxy.
If a student’s issue cannot be resolved internally, the student may choose to file a complaint with the Office of College and University Evaluation, New York State Education Department. This office should only be contacted if ACPHS has not responded to a student complaint for resolution.
Contact information is listed below:
Office of College and University Evaluation
New York State Education Department (NYSED)
89 Washington Avenue, EBA Room 960
Albany, NY 12234
Telephone: 518-474-1551
To file a complaint or read more about NYSED's complaint procedures, please visit Filing a Complaint About a College or University.
For students enrolled in fully online academic programs, the student may choose to file a complaint with the Office of College and University Evaluation, New York State Education Department if ACPHS has not responded satisfactorily to a student complaint.
Office of College and University Evaluation
New York State Education Department
89 Washington Avenue, EBA Room 960
Albany, NY 12234
Telephone: 518-474-1551
For more information about filing a complaint about fully online programs, please go to the NC SARA policies and procedures site.
NC-SARA plays an important role in ensuring consumer protections for students who take advantage of interstate distance education programs. Not only do we work directly with states to help assure the quality of the programs offered, but we also help support students in instances in which they may want information or have questions about professional licensure or concerns about institutional accountability or educational experience. For more information, go to https://www.nc-sara.org/sara-students.
Once all other avenues have been exhausted, students may file unresolved complaints with the Middle States Commission on Higher Education, ACPHS' regional accrediting agency.
Contact information is listed below:
Middle States Commission on Higher Education
3624 Market Street
2nd Floor West
Philadelphia, PA 19104
Telephone: (267) 284-5000
Email: info@msche.org
Middle States Commission on Higher Education
For complaints related to an ACPE standard:
ACPE has an obligation to assure itself that any institution which seeks or holds a preaccreditation or accreditation status for its professional program(s) conducts its affairs with honesty and frankness. Complaints from other institutions, students, faculty, or the public against a college or school of pharmacy, including tuition and fee policies, and as related to ACPE standards, policies or procedures, shall be placed in writing in detail by the complainant and submitted to the ACPE office.
Accreditation Council for Pharmacy Education